DANCE SECONDS MARKETPLACE POLICY
Buyer Protection
What the order record protects, what qualifies for review, and what evidence to keep.
How Order Protection works
Order Protection keeps the accepted listing, payment, shipping, delivery, messages, and evidence together. It gives the buyer a way to report a qualifying issue and gives the seller notice and a fair opportunity to respond before Dance Seconds decides a platform resolution. A buyer report does not automatically create a refund.
Order Protection applies only to an eligible paid order completed through Dance Seconds. When Dance Seconds has not processed payment, the no-payment reservation does not include a platform refund, payout, Order Protection, or Seller Protection.
Qualifying issues
A buyer may request review when an order does not ship, arrives damaged, is counterfeit or unsafe, is missing a promised major component, or is materially different from the listing’s photos, condition, or disclosed alterations.
Three-day reporting window and evidence
Report a delivery issue through the order center within three calendar days after confirmed delivery. Provide clear photos of the shipping label, outer and inner packaging, entire costume, and claimed issue. Keep the item, packaging, label, photos, and messages while the review is open.
Do not wear, perform in, wash, alter, repair, resell, or return the item until Dance Seconds provides instructions. A safety or counterfeit concern may be reviewed outside the ordinary window when law or platform safety requires it.
What is normally excluded
Fit alone is not covered when the seller accurately provided the tagged size, brand name when known, photos, and condition details. Change of mind, a needed style change, a disclosed flaw, ordinary used-item wear, and damage caused after delivery are not normally covered.
Fair review and possible resolutions
Dance Seconds reviews the listing, payment, tracking, delivery, buyer evidence, seller response, and return condition. Depending on that record and payment-provider rules, a resolution may include no action, partial refund, return for refund, full refund without return only when legally or safely appropriate, payout release or adjustment, cancellation, account action, carrier claim, or referral to the payment provider or authorities.